We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Refunds will be given in the form of a store credit. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@store-name.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@store-name.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically issued a store credit. 

The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below:
- On average, orders usually ship after 1-7 business days from the date the production started.
- US orders may arrive approximately 3-10 business days after being shipped.
- International orders may arrive in your country 1-3 weeks after being shipped.

Please note: Due to the COVID-19 pandemic impact and extremely high order demand, carrier services might need additional 7-15 business days to ship packages anywhere. 

For International shipping please allow an additional 7-21 business days.

Orders placed on the weekend and holidays are processed on the next business day. 

My order says delivered but I have not received it, what should I do?

USPS/UPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

Shipping Address Issues

Badd Boss WILL NOT BE HELD LIABLE  for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.

DELIVERY FAILED

If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS or UPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at support@theebaddboss.com to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.

We will provide you with a 50% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected. 

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code. 

Only ONE discount code may be applied per order.

This applies to Free Shipping discount codes. 

Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings.