FAQs
Frequently Asked Questions
đź›’ Ordering
How do I place an order?
Browse the store, add items to your cart, and check out. You'll receive a confirmation email once your order is placed.
Can I make changes to my order after placing it?
We process orders quickly, so contact us at support@baddboss.com as soon as possible. Once your order has shipped, we're unable to make changes.
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment options available at checkout.
📦 Production & Shipping
How long does it take for my order to ship?
Please allow 3–5 business days for processing before your order ships. During new drops or high-volume periods, it may take a little longer — we'll keep you posted!
How much does shipping cost?
Shipping is calculated at checkout based on your location and selected method. We occasionally run limited-time free shipping promos — follow us on Instagram and TikTok to stay in the loop, and check the banner on our homepage for current offers.
Which carriers do you ship with?
We ship via USPS, UPS, and FedEx, depending on what's most efficient for your delivery.
I entered the wrong shipping address. What do I do?
Email us immediately at support@baddboss.com. If your order hasn't shipped yet, we'll do our best to update it. Once it ships, we cannot make changes and are not responsible for packages delivered to an incorrect address provided at checkout.
For full details, see our Shipping Policy.
đź“Ť Tracking
Will I receive a tracking number?
Yes! Once your order ships, you'll receive a confirmation email with your tracking information.
How do I track my order?
Use your tracking number from the shipping confirmation email to follow your package. You can also track your order on our order tracking page.
My package says delivered but I haven't received it.
Check with neighbors and your mailbox first. If it's still missing, contact your carrier directly. BADD Boss is not responsible for lost or stolen packages after a confirmed delivery, but we'll always do our best to help where we can.
🔄 Returns & Refunds
What is your return policy?
All sales are final. We do not offer refunds, returns, or exchanges on hats, accessories, or air fresheners unless there is a manufacturing defect or an error on our part. Apparel exchanges for sizing are available, subject to availability.
I received a defective or wrong item. What should I do?
Contact us at support@baddboss.com within 10 days of receiving your order. Include your order number and photos of the issue. If confirmed, we'll offer a replacement or refund.
How long do refunds take?
If a refund is approved, please allow 7–10 business days for processing. Timing may vary depending on your bank or payment provider.
For full details, see our Refund Policy.
đź‘• Fit & Sizing
How do your items fit?
Sizing varies by product. We recommend checking the size chart before ordering to find your best fit.
Where can I find the size guide?
Visit our Size Guide for detailed measurements across all apparel.
Can I exchange for a different size?
Yes — apparel size exchanges are available subject to inventory. Reach out to us at support@baddboss.com within 10 days of receiving your order.
đź’¬ Contact & Support
How do I contact BADD Boss?
Email us at support@baddboss.com and we'll get back to you as soon as possible.
Where can I follow you for updates and promos?
Follow us on Instagram and TikTok to stay up to date on new drops, restocks, and limited-time offers.
